Our Policies

PRICING
The pricing in our showroom is marked at retail.

PAYMENT
Unless prior special circumstances exist, payment is expected at time of pick-up, delivery, or approval period. Checks, Master Card/Visa or cash accepted.

SHOWROOM HOURS
Monday to Thursday 9:00am to 5:00pm
Friday 9:00am to 4:00pm

CUSTOM ORDERS
Custom orders on trees, plants or florals normally take 1- 3 weeks, depending on the size of the order and time of the year. A deposit may be required for custom orders. Custom orders are non-returnable. Adjustments can likely be made, but may result in additional charges.


APPROVALS
• Designers are welcome to take items out for 7 calendar days, assuming you can easily load them into your vehicle without damage to the product.
• We require wholesale payment at the time you leave with the merchandise, your payment will be processed at the end of the 7th day.

• Damaged product or product that smells cannot be returned.

RETURNS
• A 20% restocking fee will be charged on any non-custom item returned after purchase.
• Returned items will be applied to store credit only and must be in the same condition as when they left the showroom.
• Absolutely, no returns after 7 days of purchase date.

DELIVERY AND CONSULTATION/LABOR
Trip Charge and Delivery service costs vary by location. On-site consultation is available at $60.00 per hour (one hour minimum) which will be applied as a credit back if the client purchases. Trip Charges are non-refundable. On-site labor is $60.00 per hour, per person (one hour minimum).

BUSINESS TO BUSINESS
Credentials for Business to Business Pricing
• Copy of EIN assignment from the Internal Revenue Service
• Copy of Business Card
• Payment made via Business Check or Credit Card

If you do not have these credentials you are welcome to purchase at retail prices.



CREDENTIALS REQUIRED FOR WHOLESALE PRICING

• Photocopy of city and state Sales Tax License

• Photocopy of Business check or Master Card/ Visa in Business Name

• Business Card

• Signed copy of "Intent to Resell" form

If you do not have these credentials you are welcome to purchase at retail prices.

For Designers -- SENDING CLIENTS INTO THE SHOWROOM

You are welcome to send your clients into our showroom. If you do NOT accompany them, the following policies apply:

• Please call us with their name and payment and possible discount information.

The discount changes when your client comes into our showroom unaccompanied by you, please ask for details.